Job Description
Join our award-winning customer service team in San Antonio! We're urgently hiring passionate individuals for full-time Customer Service Representative positions with comprehensive paid training. No prior experience required—just a positive attitude and desire to succeed. Enjoy competitive pay, benefits, and a supportive work environment where your growth is prioritized. Immediate start dates available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to drive company revenue
- Participate in ongoing training to refine skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Basic computer proficiency (typing 35+ WPM)
- Flexible schedule availability (including weekends)
- Positive attitude and team-oriented mindset
- Must pass background/drug screening