Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from home with immediate start opportunities. Based in Houston with strong NC operations, we empower remote agents with cutting-edge tools and competitive benefits. Enjoy flexible scheduling, no commute, and career growth in a tech-forward environment. If you thrive in dynamic settings and value work-life balance, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Update CRM records and maintain accurate documentation of interactions
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvements to enhance customer journeys
- Train on new products/services and adapt to evolving protocols
Qualifications
- 1+ years customer service experience in remote/on-site roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Authorized to work in the US with no visa sponsorship