Job Description
Join our award-winning customer support team and launch your career in one of Charlotte's fastest-growing industries! ConnectCare Solutions is seeking motivated individuals for immediate full-time entry-level call center positions. No prior experience required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate call logs
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Customer-focused mindset with problem-solving aptitude
- Flexible schedule availability (including evenings/weekends)
- Pass background check and pre-employment drug screen