Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is currently urgently hiring remote Customer Service Representatives to join our expanding team. We are seeking dedicated professionals to support our clients in the Jacksonville, FL and Ohio regions.
As a Remote Customer Service Representative, you will be the face of our brand, providing exceptional support to our customers from the comfort of your home. If you have a passion for helping others and excellent communication skills, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Flexible work-from-home schedule
- Comprehensive training and professional development
- Supportive and collaborative team culture
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with a focus on resolution.
- Answer questions regarding products, services, and account inquiries accurately.
- Resolve customer complaints and issues using patience and professional problem-solving skills.
- Document all customer interactions and update CRM systems with relevant information.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with the wider support team to ensure consistent service quality.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required for the right candidate.
- Must reside in the United States and have a reliable high-speed internet connection.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with Microsoft Office Suite and CRM software.