Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're hosting a exclusive hiring event in Memphis, TN to fill multiple full-time positions supporting Illinois-based clients. Enjoy the flexibility of remote work while making a tangible impact in customer satisfaction.
What We Offer:
- Competitive hourly pay + comprehensive benefits package
- Full remote work flexibility (no commute!)
- Professional development and career advancement opportunities
- Modern tech stack and supportive team culture
- Memphis-area hiring event perks (swag, onboarding bonuses)
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for Illinois-based clients
- Resolve billing inquiries, technical issues, and product questions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear Midwestern dialect compatibility
- High-speed home internet and quiet workspace environment
- Ability to work flexible hours including evenings/weekends as needed
- Strong problem-solving skills with attention to detail
- Must attend Memphis hiring event (location provided upon shortlisting)