Job Description
Are you a people person looking for a stable, rewarding career? Apex Support Solutions is hosting a Remote Hiring Event for Customer Service Representatives in Memphis, TN. We are looking for passionate individuals to join our high-performing team and deliver exceptional support from anywhere.
In this role, you will serve as the primary point of contact for our valued clients, handling inquiries via phone, email, and chat with a focus on problem-solving and customer satisfaction.
What We Offer:
- Competitive Pay: $18 - $25 per hour based on experience.
- Remote Flexibility: Work from the comfort of your home in Memphis.
- Benefits Package: Health, dental, and vision insurance available.
- Professional Growth: Clear paths for advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Diagnose customer issues and provide accurate, timely solutions to ensure customer retention.
- Utilize CRM systems to log interactions, update customer profiles, and track issue resolution.
- Escalate complex technical issues to senior support teams while maintaining service standards.
- Proactively identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, scripts, and quality assurance guidelines.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail environments is highly desired.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and web-based applications.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible shifts, including evenings and weekends, if required.