Job Description
Join our award-winning customer service team and become the voice of our brand from the comfort of your home! We're seeking passionate individuals to deliver exceptional support to our diverse client base in sunny Miami. This fully remote position offers immediate start for qualified candidates who thrive in dynamic environments and value work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training
- 100% remote work setup provided
- Health, dental, and vision benefits
- 401(k) with company match
- Flexible schedule options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues on first contact
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify and report process improvement opportunities
- Participate in weekly coaching sessions and training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote or hybrid settings
- Exceptional written/verbal communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Ability to work flexible hours including evenings/weekends
- Spanish fluency is a significant plus