Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Minneapolis! We're urgently seeking empathetic professionals to deliver exceptional support experiences from the comfort of your home. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while making a real impact on our clients' satisfaction.
Why Choose Apex Solutions?
• Industry-leading training program
• Career advancement opportunities
• Remote-first culture with tech stipend
• Health/dental/vision insurance
• 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve escalated cases
- Maintain satisfaction metrics above 95% threshold
- Participate in weekly performance reviews and training
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/CRM platforms
- Exceptional verbal/written communication skills
- High-speed home internet connection
- Ability to work flexible shifts (including weekends)
- Background check and drug screen required
- Experience with Salesforce preferred