Job Description
Join our award-winning team as a Customer Service Representative in Seattle! We're seeking dynamic professionals to deliver exceptional support experiences to our valued clients. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment.
As a key member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our mission of excellence. No experience? No problem! We provide paid training and career advancement pathways. Ready to make an impact? Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Reliable transportation to our downtown Seattle office
- Flexibility to work occasional weekends/holidays