Job Description
Join LocalCare Solutions as a Customer Service Representative and become the voice of our community! We're seeking passionate locals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive training, and a flexible schedule while serving New Orleans residents. Be part of a team that values your unique local knowledge and commitment to customer excellence. Apply today and start making a difference in your community!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for New Orleans-based customers
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with local partners to resolve complex customer concerns
- Meet performance metrics for call quality and resolution times
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong knowledge of New Orleans area and local culture
- Proficient with Microsoft Office and CRM software
- Excellent communication and problem-solving skills
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision