Job Description
Are you ready to kickstart your career in a dynamic environment?
Apex Support Solutions is currently seeking motivated Customer Service Representatives to join our team in Seattle, WA. We are looking for passionate individuals who are eager to learn, regardless of prior experience. We provide comprehensive paid training to set you up for success. If you possess excellent communication skills and a desire to help others, we want to hear from you!
Why Join Us?
- No Experience Necessary: We provide full training and mentorship.
- Paid Training: Learn the ropes while you earn.
- Competitive Pay: Starting at $18.00 per hour with opportunities for growth.
- Flexible Schedule: Work-life balance is important to us.
- Remote/Flexible Options: Available for eligible candidates.
Don't let a lack of experience hold you back. Take the first step towards a fulfilling career in customer service today.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and live chat messages professionally and efficiently.
- Problem Resolution: Assist customers with account questions, product information, and order tracking.
- Issue Escalation: Identify complex issues and route them to the appropriate department or supervisor for resolution.
- Documentation: Accurately record customer interactions and transactions in our CRM database.
- Feedback Collection: Gather and document customer feedback to help improve our products and services.
- Training Support: Actively participate in training sessions to master product knowledge and service protocols.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is not required; we value attitude over experience.
- Communication: Strong verbal and written communication skills with a friendly, professional tone.
- Technical Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Reliability: Must have a stable internet connection and a quiet workspace if working remotely.
- Availability: Ability to work flexible shifts, including weekends and holidays, as required.