Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in New York! We're seeking empathetic professionals to deliver exceptional support to our global clients. This fully remote position offers immediate start with comprehensive training and career growth opportunities. Enjoy flexible scheduling, competitive benefits, and a collaborative virtual environment where your impact drives our success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell solutions based on customer needs and product knowledge
- Meet/exceed performance metrics including CSAT and AHT targets
- Contribute to process improvement initiatives
- Participate in weekly team training and knowledge sharing
Qualifications
- 2+ years customer service experience in remote/digital environments
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced virtual settings
- Strong problem-solving and conflict resolution abilities
- High-speed home internet connection
- Proven track record of meeting performance goals
- Flexibility to work rotating weekends/holidays