Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Oakland, CA! We're seeking empathetic professionals to deliver exceptional experiences while working fully from home. Enjoy comprehensive paid training, flexible scheduling, and a supportive remote-first culture. Help shape the future of tech support while advancing your career in one of California's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Master proprietary CRM systems during paid training period
- Document cases accurately in ticketing systems with 100% compliance
- Collaborate with cross-functional teams on complex issue escalation
- Meet/exceed weekly KPIs for resolution time and first-contact resolution
- Proactively identify process improvements to enhance customer journeys
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional written/verbal communication skills
- Proficiency with MS Office and browser-based tools
- Reliable high-speed internet connection for remote work
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities