Job Description
Join Nexus Solutions Inc. as a Customer Service Representative and become a vital part of our award-winning remote team! We're seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences from the comfort of their Ohio homes. Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment while making a real difference in customers' lives. Apply today to start your flexible career with a company that values your growth and well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and knowledge base resources
- Document interactions accurately and maintain detailed case records in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, resolution time, and first-contact resolution
- Identify upsell opportunities and promote relevant company products/services
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Ohio residency required for tax and compliance purposes