Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to clients across Ohio. We're seeking empathetic professionals to become the voice of our brand while enjoying the flexibility of working from home. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
What We Offer:
- Remote-first culture with flexible scheduling
- Health/dental/vision insurance and 401(k) matching
- Paid training and ongoing professional development
- Monthly performance bonuses and recognition programs
- Home office equipment stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product concerns using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Ohio residency required for tax compliance