Job Description
Join our award-winning customer service team and become the voice of innovation for Fortune 500 clients! Apex Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional remote support from the comfort of your home office in Raleigh, NC. We offer comprehensive training, career advancement paths, and a culture that celebrates your contributions. If you thrive in dynamic environments and want to make a real impact, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing discrepancies, and service complaints using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities for premium service packages
- Participate in weekly training sessions to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to troubleshoot technical issues independently using remote tools
- Strong time management and multitasking abilities in fast-paced settings
- Reliable high-speed internet and quiet home office space
- Positive attitude and resilience under pressure