Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in San Jose, CA! We're seeking empathetic professionals to deliver exceptional experiences while working fully from home. Enjoy comprehensive paid training, flexible scheduling, and career advancement opportunities in a dynamic tech environment. Ideal for individuals seeking work-life balance without compromising on impact.
What We Offer:
- Competitive hourly pay + performance bonuses
- 100% remote work with company-provided equipment
- Comprehensive paid training program
- Health, dental, and vision benefits
- Professional development stipends
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities for product enhancements
- Participate in weekly training and team meetings
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Type 40+ WPM with high accuracy
- Reliable high-speed internet connection
- Ability to work Pacific Time Zone hours
- Problem-solving mindset with attention to detail