Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional experiences from home! We're seeking motivated individuals to support our clients with empathy and professionalism. This immediate hire opportunity offers competitive pay, full benefits, and flexible remote work for residents of Seattle, WA and Virginia. Help us resolve inquiries, build relationships, and grow your career with a leader in customer experience.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions and update customer records in Salesforce
- Collaborate with specialists to resolve escalated cases
- Meet performance metrics: 25+ calls/day, <2 AHT, >85% CSAT
- Participate in weekly training on new products/processes
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional written/verbal communication skills
- Ability to work independently in remote setting
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet workspace
- Flexible schedule availability (including weekends)