Job Description
We are looking for passionate Customer Service Representatives to join our Tampa-based team. If you are seeking an Immediate Hire position with the flexibility of Work From Home, this is your opportunity to shine. We offer competitive pay, comprehensive training, and a supportive environment.
As a key member of our remote team, you will be the voice of Tampa Connect Solutions, serving our valued clients with empathy and efficiency.
Responsibilities
- Manage a high volume of inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Update and maintain accurate customer records in our CRM database.
- Identify and escalate complex issues to the appropriate supervisors or technical teams.
- Provide product information and troubleshoot basic technical problems for clients.
- Document all interactions and transactions accurately within call logs.
Qualifications
- High school diploma or GED is required.
- Must have a stable, high-speed internet connection and a quiet home office space.
- Previous customer service experience is preferred but not required (training provided).
- Excellent verbal communication and active listening skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with basic computer applications and typing speed of 35+ WPM.