Job Description
Are you looking for a stable career with paid training and weekend shifts? Join our elite team in Columbus, Ohio, where we prioritize employee growth and customer satisfaction.
We are currently seeking motivated individuals to join our growing contact center. This is a fantastic opportunity to launch a career in customer service without any prior experience required.
Why Join Us?
- Paid Training Program: Get up to speed without financial stress.
- Weekend Flexibility: Enjoy your weekdays while we work.
- Competitive Pay: Earn $18 - $24/hr based on performance.
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products and services.
- Resolve customer inquiries, complaints, and issues with a focus on retention and satisfaction.
- Accurately document all customer interactions and account details in the CRM system.
- Upsell products and services to existing clients to meet revenue targets.
- Collaborate with team leads and support staff to ensure smooth operations.
- Adhere to all company scripts, policies, and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be available to work weekends (Saturday and Sunday).
- Reliable high-speed internet and a quiet home office environment.
- Excellent verbal communication and active listening skills.
- Proficient computer skills and typing speed of at least 35 WPM.
- Must be 18 years of age or older and authorized to work in the US.