Job Description
Are you a dedicated problem solver looking for a flexible remote career?
Apex Support Solutions is expanding our team and seeking a high-energy Customer Service Representative to join our Weekend Shift roster. We are looking for talent based in Texas (with remote flexibility for Seattle WA connections) who can deliver exceptional support from the comfort of their home.
In this role, you will be the face of our brand, handling complex inquiries with empathy and efficiency. We offer a competitive pay structure, comprehensive benefits, and a culture that values work-life balance.
What You Will Do:
- Provide outstanding customer service via phone, email, and live chat.
- Resolve product issues and answer questions regarding our services.
- Document all interactions accurately in our CRM system.
- Collaborate with the support team to ensure seamless weekend coverage.
- Identify opportunities to upsell products or services where appropriate.
Why Apply?
- Competitive Pay: $18 - $24 per hour.
- Work Schedule: Primarily weekend shifts (Saturday & Sunday).
- Location: Fully Remote (Perfect for residents of Texas & Seattle, WA).
- Benefits: Health, dental, and vision insurance for full-time employees.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Diagnose and troubleshoot customer technical issues using remote desktop tools.
- Communicate complex information clearly and concisely to diverse customer demographics.
- Maintain accurate records of all customer interactions and account history.
- Escalate unresolved issues to senior management or technical teams efficiently.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or GED required.
- 1+ years of experience in customer service or technical support preferred.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Excellent verbal and written communication skills.
- Ability to work weekends and holidays as required.
- Self-motivated and able to work independently.