Job Description
Join our award-winning customer service team in Sacramento! We're hosting a dynamic hiring event for motivated individuals passionate about delivering exceptional experiences. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment. Bring your energy and customer-first mindset to join our thriving workforce!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Identify process improvement opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong written/verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends if needed
- Positive attitude with customer-first focus