Job Description
Join our award-winning team at Nexus Solutions Inc. during our exclusive Sacramento hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your opportunity to launch a rewarding career with competitive benefits, growth opportunities, and a supportive work environment. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Windows OS and Microsoft Office
- Ability to thrive in fast-paced, team-oriented settings
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset