Job Description
Join ConnectPro Solutions, a leading customer experience innovator, at our exclusive San Antonio hiring event! We're seeking passionate individuals to join our award-winning call center team in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture that rewards excellence. Bring your energy and customer-focused mindset—no experience necessary! We provide full paid training and career advancement opportunities. Event Details: Wednesday, October 15th | 9:00 AM - 3:00 PM | 456 Commerce Street, San Antonio, TX 78205
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer management systems
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs to develop skills
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English and Spanish preferred
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Windows OS
- Previous customer service experience a plus but not required
- Flexible schedule availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown San Antonio location