Job Description
Are you a dedicated professional seeking a rewarding career in customer service? Apex Support Solutions is currently hiring Customer Service Representatives in San Antonio, TX, and remote positions across the United States. We pride ourselves on delivering top-tier support and offer an immediate start for the right candidates.
Why Work With Us?
- Immediate Opportunities: Start your new career as soon as this week.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Full-Time Benefits: Comprehensive health, dental, and vision plans.
- Growth Focused: Clear career progression and leadership opportunities.
We are looking for individuals who are passionate about helping others and thrive in a collaborative environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a focus on accuracy and empathy.
- Resolve complex customer issues by troubleshooting products/services and escalating when necessary.
- Update and maintain accurate customer records in the CRM system.
- Provide product information and assist with order processing or troubleshooting.
- Adhere to all call center scripts, policies, and quality assurance standards.
- Collaborate with team leads to improve KPIs and customer satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication and active listening skills.
- Proficient in using computer applications and navigating the internet.
- Ability to multitask and maintain composure in a fast-paced environment.
- Reliable internet connection (for remote applicants).
- Willingness to undergo a background check and drug screen.