Job Description
Join our award-winning customer support team in San Jose! We're seeking passionate individuals to deliver exceptional service to our tech clients. Enjoy a competitive salary, comprehensive benefits, and fully paid training to launch your career in customer success. Work in our modern downtown office with flexible scheduling and growth opportunities into leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy and accuracy
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and customer satisfaction
- Contribute to process improvements and knowledge base updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Excellent verbal/written communication skills in English
- Proficient with CRM software and MS Office Suite
- Ability to troubleshoot technical issues methodically
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends