Job Description
Join our award-winning customer experience team as a Customer Service Representative at Nexus Solutions! We're seeking empathetic problem-solvers to deliver exceptional support to our growing client base in the Pacific Northwest. Enjoy a collaborative environment with comprehensive training, career advancement opportunities, and competitive benefits including health insurance, 401k matching, and paid time off. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining customer confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores, first-call resolution, and average handle time
- Identify upsell opportunities and contribute to revenue growth initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a B2C or SaaS environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills with strong active listening abilities
- Ability to navigate multiple systems simultaneously while maintaining composure
- Detail-oriented with strong problem-solving and time management skills
- Availability to work flexible shifts including evenings/weekends as needed