Job Description
Join our award-winning customer service team and start your career immediately! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional support from our state-of-the-art facility in Colorado Springs. Enjoy competitive pay, comprehensive training, and a supportive work environment with opportunities for advancement. Perfect for night owls seeking stable, flexible schedules with no weekend or holiday shifts.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Adhere to strict compliance and confidentiality protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with Windows OS and basic software
- Reliable transportation to facility
- Must pass background check and drug screening