Job Description
Join our award-winning customer service team at Nexus Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our tech clients. This is an immediate opportunity to grow your career in a dynamic, supportive environment with competitive compensation and advancement paths.
As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide comprehensive training and flexible scheduling options to accommodate diverse lifestyles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to escalate complex problems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing training to maintain product knowledge
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Reliable internet connection for remote work options
- Must pass background check and drug screening