Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with daily pay opportunities and comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences right here in Denver. Enjoy the stability of full-time employment with the flexibility of daily paychecks and industry-leading onboarding. Our Denver-based team thrives on innovation and community impact, offering a supportive environment where your growth matters.
Why ConnectCare Solutions?
• Daily pay options through our partnership with DailyPay
• 2-week paid training program covering CRM systems and conflict resolution
• Career advancement pathways to team lead or specialist roles
• Comprehensive benefits package (health, dental, vision after 90 days)
• Modern downtown Denver office with transit access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, account, and technical issues using Salesforce CRM system
- Document interactions accurately in compliance with HIPAA/FERPA standards
- Collaborate with technical support teams to escalate complex issues
- Meet/exceed monthly KPIs for resolution time and customer satisfaction (CSAT)
- Participate in weekly coaching sessions to refine communication skills
- Support community outreach initiatives for Denver-based clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant internship
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce training provided)
- Exceptional active listening and de-escalation abilities
- Ability to work flexible shifts including evenings/weekends as needed
- Valid Colorado driver's license for occasional client site visits
- Bilingual (Spanish/English) certification a plus
- Pass background check and pre-employment drug screen