Job Description
Are you looking for a rewarding career in Tampa, FL with an immediate start date? Horizon Contact Center is seeking dedicated Customer Service Representatives to join our dynamic team. We pride ourselves on delivering top-tier support and are looking for individuals who are eager to learn and grow.
Why Join Us?
- Immediate Hiring: Start your career as soon as this week.
- No Experience Necessary: We provide comprehensive training.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: Enjoy a collaborative and supportive culture.
Job Overview:
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. If you are a local resident of Tampa or the surrounding Virginia area looking for a stable opportunity, we want to hear from you.
Responsibilities
- Manage Inquiries: Handle incoming customer calls and emails with a focus on resolution and satisfaction.
- Product Knowledge: Learn and accurately articulate information about our products and services.
- Record Keeping: Maintain accurate and up-to-date customer records in our CRM system.
- Problem Solving: Identify customer issues and offer effective solutions or escalate to management when necessary.
- Team Collaboration: Work closely with team leads and other departments to ensure service excellence.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and typing is required.
- Availability: Must be available to work full-time hours, including weekends or evenings if required.
- Attitude: A positive, patient, and customer-centric mindset is essential.