Job Description
Join Our Remote Chat Support Team in Austin, TX or North Carolina!
We're seeking dynamic Chat Support Specialists to deliver exceptional customer experiences from home. Enjoy weekly pay, flexible scheduling, and the opportunity to work with innovative technology while supporting local clients. This role is perfect for tech-savvy communicators who thrive in fast-paced digital environments.
What We Offer:
- Weekly direct deposit pay
- Comprehensive paid training
- Health benefits after 60 days
- Remote equipment stipend
- Clear career advancement path
Responsibilities
- Deliver real-time customer support via live chat for Austin/NC clients
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed CRM documentation of all interactions
- Collaborate with Tier-2 support for complex escalations
- Meet/exceed CSAT and response-time KPIs
- Participate in weekly team syncs and training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service or chat support experience
- Exceptional written communication skills
- Proficient in Zendesk/Intercom or similar platforms
- High-speed home internet and quiet workspace
- Available to work flexible shifts including weekends
- Located in Austin, TX or North Carolina
- Type 50+ WPM with 95%+ accuracy
- Basic troubleshooting knowledge of OS/software