Job Description
Are you a people person looking for a rewarding career?
Apex Support Solutions is looking for a dedicated Customer Service Representative to join our growing team in Tampa, Florida. We pride ourselves on delivering exceptional support to our clients and are now expanding our remote workforce to find talent like you.
Why Choose Apex Support Solutions?
- Weekly Paychecks: Get paid every Friday.
- Work From Home: Enjoy the flexibility of a remote role from the comfort of your Tampa home.
- Career Growth: Clear pathways for advancement within the company.
- Benefits: Health, dental, and vision insurance available after 90 days.
We are looking for a reliable, empathetic individual who can handle high-volume inquiries with a smile. If you are ready to join a company that values its employees, apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues regarding products, services, and billing.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and resolutions in our CRM database.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Upsell products and services to enhance the customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a quiet workspace.