Job Description
Join Tampa Connect Solutions' dynamic team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth in our state-of-the-art downtown facility. No call center experience required – we provide paid training and ongoing support.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve service processes
- Participate in monthly training sessions and coaching sessions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Excellent communication and active listening skills
- Problem-solving mindset with attention to detail
- Passion for helping others and thriving in fast-paced environments