Job Description
Join our award-winning team in Tampa and become the voice of excellence! Global Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences at our exclusive hiring event. Enjoy competitive compensation, comprehensive benefits, and a dynamic workplace culture focused on growth and recognition.
As a cornerstone of our customer success team, you'll handle inquiries with empathy and efficiency while driving loyalty. We provide paid training, flexible scheduling, and opportunities for career advancement. Ready to transform your customer service career?
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with support teams to resolve complex technical issues
- Document interactions accurately in Salesforce and maintain data integrity
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual certification a significant plus
- Must pass background check and drug screening