Job Description
Join Tampa's premier customer service team at our exclusive hiring event! Tampa Connect Solutions is seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. As a Customer Service Representative, you'll become the voice of leading brands while enjoying competitive pay, comprehensive benefits, and rapid career advancement opportunities.
Hiring Event Details:
Date: June 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 456 Bayshore Blvd, Tampa, FL 33701
What We Offer:
• Starting pay $16-$22/hour + performance bonuses
• Medical, dental, and vision insurance
• Paid training and career development
• Flexible scheduling options
• On-site parking and commuter benefits
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Maintain detailed documentation of customer interactions in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service processes
- Participate in ongoing product and skills training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends