Job Description
Join our award-winning team at Global Dynamics Corp! We're hosting an exclusive hiring event for passionate Customer Service Representatives in sunny Tampa, FL. Enjoy a vibrant workplace culture, comprehensive benefits package, and opportunities for rapid career advancement. On-the-spot interviews available! Bring your resume and meet our hiring team in person.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training programs to refine skills
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) highly desirable