Job Description
Join GlobalConnect Solutions' exclusive hiring event in Tampa and launch your customer service career! We're seeking empathetic professionals to deliver exceptional support experiences. Our award-winning culture offers rapid advancement opportunities, comprehensive training, and a dynamic team environment. Event Details: October 20, 2023 | 9 AM - 4 PM | 456 Innovation Way, Tampa, FL 33701. On-site interviews and same-day offers available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in Salesforce CRM with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer retention
- Maintain service level agreements (SLAs) for response times
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends