Job Description
Join our elite support team as a Chat Support Agent in Dallas or New York! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. Enjoy immediate hire status and comprehensive paid training to launch your career in customer service excellence.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision)
- Flexible remote/hybrid work options
- Career advancement opportunities
- Modern tech stack and supportive culture
Perfect for career changers or those seeking entry-level tech roles. No prior experience required—just a passion for helping others!
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Troubleshoot technical issues for SaaS products and digital services
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support teams for complex escalations
- Adhere to SLA metrics for response and resolution times
- Participate in continuous improvement initiatives
- Support product launches with updated knowledge bases
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Proficient in multitasking and digital communication tools
- Exceptional written communication skills
- Basic troubleshooting knowledge for software/hardware
- Ability to work rotating schedules including weekends
- US residency and authorization to work
- Pass background check and drug screening