Job Description
Join our award-winning customer service team in Denver! We're urgently hiring passionate individuals for immediate start positions offering competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our support family, you'll deliver exceptional experiences while working in a modern, collaborative environment.
Responsibilities
- Handle high-volume inbound/outbound customer interactions across phone, email, and chat channels
- Resolve complex issues using CRM tools and multi-step escalation protocols
- Document cases accurately in Salesforce while maintaining 95%+ compliance standards
- Collaborate with technical teams to troubleshoot product/service inquiries
- Meet/exceed KPIs including CSAT scores, AHT targets, and first-contact resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to maintain composure during peak call volumes (50+ calls/day)
- High school diploma or equivalent; associate degree preferred
- Available for flexible shifts including weekends/holidays
- Passion for problem-solving and customer advocacy