Job Description
Join our award-winning customer service team in Denver and become the voice of our brand! We're urgently seeking passionate individuals to deliver exceptional support experiences. This immediate-start position offers competitive pay, comprehensive benefits, and career growth opportunities. Work in a dynamic environment where your problem-solving skills directly impact customer satisfaction. If you thrive in fast-paced settings and want to make a difference, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and escalate complex issues
- Meet/exceed KPIs for average handle time and customer satisfaction scores
- Collaborate with billing, technical, and sales teams for seamless resolutions
- Proactively identify upsell opportunities based on customer needs
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear, empathetic verbal/written abilities
- Ability to multitask and prioritize tasks in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends and holidays
- Strong problem-solving skills with calm demeanor under pressure