Job Description
Join our dynamic team as a Customer Service Representative in Philadelphia! We're urgently hiring passionate individuals to deliver exceptional customer experiences. This is your chance to launch or advance your career in a supportive, fast-paced environment with competitive benefits and growth opportunities.
Why Join Us?
- Competitive salary + performance bonuses
- Comprehensive health benefits
- Flexible scheduling options
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends as needed