Job Description
Join Coastal Connect Solutions as a Local Customer Service Representative and launch your career in a supportive environment with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our Long Beach community. Enjoy competitive pay, benefits, and growth opportunities while making a real impact on our customers' experiences.
What We Offer:
- Full-time position with paid training program
- Comprehensive health benefits package
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders and provide product/service information
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Strong problem-solving abilities
- Previous customer service experience preferred
- Positive attitude and team player mentality