Job Description
Join our award-winning customer support team in Colorado Springs! We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our tech clients. This is your chance to launch a dynamic career with immediate start and competitive benefits.
Why You'll Love Working Here:
- Comprehensive training program with rapid advancement opportunities
- Health, dental, and vision insurance on day one
- Flexible scheduling with remote work options after training
- Performance-based bonuses and quarterly incentives
- Modern downtown office with free parking and transit access
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat within SLAs
- Document cases accurately in Salesforce and Zendesk systems
- Collaborate with technical teams to resolve escalated issues
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score through personalized support
- Participate in weekly coaching sessions for continuous improvement
- Contribute to process optimization initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Technical aptitude with troubleshooting software/hardware issues
- Spanish bilingual certification strongly preferred
- Flexible availability including evenings and weekends
- Valid Colorado driver's license for occasional on-site requirements