Job Description
Join our award-winning customer service team in Indianapolis! We're urgently hiring dedicated professionals to deliver exceptional experiences at our exclusive hiring event. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience? No problem—we provide paid training!
Why Work With Us?
- Immediate start dates
- Health/dental/vision insurance
- Tuition reimbursement program
- 401(k) with company match
- On-site wellness center
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in weekly skill-building workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Flexibility to work evenings/weekends
- Positive attitude and resilience under pressure
- Valid US work authorization