Job Description
Join our award-winning team as a Customer Service Representative in Kansas City, MO! We're urgently hiring passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Hiring Event Details: June 15, 2023 | 10 AM - 4 PM | 2500 Main Street, Kansas City, MO 64108
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Problem-solving mindset and adaptability
- Availability for flexible shifts including evenings/weekends