Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're seeking dedicated individuals for our weekend call center positions in Memphis, TN. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. This role is perfect for those seeking weekend schedules with weekdays off, offering excellent work-life balance while advancing your career in customer service.
Why Work With Us?
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in a team environment
- Proficient with computer systems and multitasking
- Reliable internet connection for remote work options
- Flexible availability for weekend shifts (Fri-Sun or Sat-Sun)
- Passion for helping others and delivering exceptional service