Job Description
Join our award-winning team as a Customer Service Representative in Albuquerque! We're urgently hiring motivated individuals with paid training to deliver exceptional customer experiences. Enjoy competitive pay, performance bonuses, comprehensive benefits, and career growth opportunities. No prior experience required – we invest in your success!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries, complaints, and billing issues efficiently
- Meet/exceed performance metrics (call handling time, resolution rate)
- Utilize CRM software to document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Must pass background check and drug screening