Job Description
Join Cleveland Connect Solutions as a Customer Service Representative and launch your career in customer support with our industry-leading paid training program! We're urgently hiring compassionate professionals to deliver exceptional service to local clients. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic team environment. No experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer calls and inquiries with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Identify upsell opportunities for premium services
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Basic computer proficiency (Windows, CRM software)
- Strong problem-solving abilities and patience
- Ability to work flexible hours (including weekends)
- Positive attitude and customer-focused mindset
- Pass background check and drug screening
- Valid Ohio ID or driver's license