Job Description
Join our award-winning customer service team as a Part-Time Chat Support Agent! We're hosting a exclusive hiring event for tech-savvy communicators in Fort Worth. Enjoy flexible schedules, remote work options, and comprehensive training to excel in digital customer interactions. Be the voice behind our brand's success while building valuable skills in a fast-paced environment.
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Free professional development programs
- Health benefits (part-time eligible)
- Fun team culture with virtual social events
- Clear career advancement paths
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to brand voice guidelines for all digital communications
- Participate in weekly performance reviews and training sessions
- Monitor chat queues during assigned shifts with 95% SLA adherence
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient in typing (60+ WPM) and multitasking
- Exceptional written communication skills in English
- Comfortable with remote work technology (Zoom, Slack, Zendesk)
- Strong problem-solving abilities with empathy
- Available 20-25 hours/week (evening/weekend shifts required)
- Texas residency required for in-person hiring event